Design & Personalization
Our products feature original nature and wildlife photography. Personalized products are created using the text, signature, or image submitted with your order. Please check spelling, placement requests, and image quality carefully before checkout. We may contact you if a submitted file is unsuitable for printing.
Made to Order
Each physical product is made especially for you after your order is placed. Production normally takes 2–5 business days before shipping. Colors and print placement may vary slightly from on-screen previews because of display settings, materials, and the production process.
Fulfillment & Shipping
Orders are automatically routed to a suitable fulfillment facility based on the delivery address, product availability, printing method, and facility capacity. Whenever possible, production is assigned near the customer. Some products may be produced at different facilities and arrive in separate packages. Shipping time depends on the destination and carrier, and customs or import charges may apply to international orders.
Returns & Order Issues
Because products are made to order, we do not normally accept returns or exchanges for a change of mind or for an incorrect size or color selected by the customer, except where required by applicable law. If an item arrives damaged, defective, misprinted, or is lost in transit, please contact us within 30 days. Include your order number and clear photos of the issue when applicable so we can review a replacement or refund.
Contact Us
Questions about customization, sizing, shipping, or an existing order? Email support@catrainbows.com. Please include your order number for faster assistance.